e-Learning
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Interactive Samples
Interactive Samples
These engaging activities were crafted using Articulate Storyline as part of the Expedite - Skills for Industry microcredential program, developed by a leading technology company and available through Coursera.
These engaging activities were crafted using Articulate Storyline as part of the Expedite - Skills for Industry microcredential program, developed by a leading technology company and available through Coursera.
Each activity offers a glimpse into the learning experience, rather than serving as a complete learning module.
Each activity offers a glimpse into the learning experience, rather than serving as a complete learning module.
Articulate Storyline Samples
Articulate Rise Sample
Garden Center: Basic Plant Care Level 1
Garden Center: Basic Plant Care Level 1
Supports and Documentation:
Audience and Tools:
Garden Center: Basic Plant Care Level 1 is the first in a series of training modules being developed for a retail establishment. In the inaugural year of their Garden Center, all new and existing employees participate in this training. This is the first of several modules focused on plant care and Garden Center operations, so we begin with vocabulary and watering procedures. This module was developed using Articulate Storyline, 3D modeling using PowerPoint, video editing and production using Camtasia, and creative elements using Canva.
Business Problem:
Employees must familiarize themselves with the Garden Center's basic plant care procedures. Their lack of familiarity with vocabulary and watering procedures has resulted in product loss and a lack of ability to answer customer questions.
Process:
We identified the knowledge gaps by collaborating with store management and the employees who worked as subject matter experts. We provided job-relevant training using a combination of the ADDIE and backward design models. Their experience and insights were invaluable in targeting the implementation issues, making this a team effort.
I observed common errors in watering procedures and incorrect answers to customer questions during my observations. It was determined upon conferring with SMEs, management, and employees that the subject matter covered here was fundamental for continuing training in upcoming models. By creating a 'choose your adventure' design where learners can drive their learning and learner-personalized interactions that reflect real-life situations, this module creates an engaging and relevant learning experience.
Evaluation:
Level 2: Learners evaluate their understanding throughout the training by utilizing knowledge checks and assessments in the module.
Level 3: Management measures the impact of this training using on-the-job observation and interviews and compares customer feedback pre-and post-training.
Solution:
The client recently adopted this module and is awaiting quantitative analysis.
Highlights:
Learner's choice pathways
3d modeling
Scenario-based learning
PowerPoint integration
Video production and editing
Closed Captioning
Accordion interactives
Tab interactives
Slider interactives
Dial interactives
Learner choice avatar
Avatar choice-based voice
Custom drag-and-drop interactives
Branching slides
Freeform interactives
Supports and Documentation:
Audience and Tools:
Cashier Renewal Training is an e-learning module created to clarify new policies and procedures for cashiers with three or more months of experience in the job. This was a project I volunteered to do for a retail establishment using Articulate Storyline and Canva.
Business Problem:
Due to established habits, confusion, and misunderstandings, experienced cashiers inconsistently applied the newly implemented policies and procedures specifically focused on customer returns and exchanges. This behavior resulted in a knowledge gap and increased friction between the experienced and newly hired cashiers, as new cashiers had training using the latest processes as part of their new employee training.
Process:
Through a collaborative effort with store management and the entire cashier team, who worked as subject matter experts, we identified the cause of the reluctance. We provided job-relevant training using the ADDIE model. Their experience and insights were invaluable in targeting the implementation issues, making this a team effort.
During my observations, I witnessed a customer interaction with an experienced cashier and recreated it in the module's overarching scenario. That scene introduces the learner to the business problem and runs throughout the module, addressing the cashier's misunderstandings and reluctance to change work habits. By creating a 'choose your adventure' design where learners can drive their learning and tailored interactions that reflect real-life situations, this module creates an engaging and relevant learning experience.
Evaluation:
Level 2: Learners evaluated their understanding throughout the training by utilizing knowledge checks and assessments in the module.
Level 3: Management measured the impact of this training using on-the-job observation and interviews and compared customer feedback pre-and post-training.
Solution:
Management reports that this training has significantly improved the employees' ability to create a positive customer experience, increased transaction accuracy when processing returns and exchanges, and relieved friction amongst the cashier team.
Highlights:
Learner's choice pathways
Drag and drop
Branching slides
Information markers
Freeform interactives
Supports and Documentation:
Job Aid
Audience and Tools:
Salesfloor Inventory Management is an e-learning module created to train new employees in salesfloor stocking practices. I volunteered to create this project for a retail establishment using Articulate Rise and Canva.
Business Problem:
Due to increased customer complaints, store management requested an engaging learning tool for new employees to teach them the skills to keep the sales floor stocked and maintain an accurate inventory. Through interactive experiences and learning focused on job relevance and application, new employees learn how to keep the sales floor stocked to create a positive customer experience.
Process:
I created this comprehensive training module to deliver information and foster a collaborative learning environment. Utilizing the ADDIE model, I closely collaborated with store management as the subject matter experts, who provided invaluable subject matter expertise. I also had the opportunity to observe and interview employees, ensuring that the lessons were relevant and comprehensive.
This training module presents the information using content grouping, scaffolded multileveled applications, job-specific examples, interactive experiences, and comprehensive knowledge checks. It has equipped employees with a solid understanding of maintaining a stocked sales floor and an accurate inventory. This newfound knowledge has boosted their confidence and improved their skills, leading to more efficient and effective sales floor management.
Evaluation:
Level 2: Learners evaluated their understanding throughout the training by utilizing knowledge checks and assessments in the module.
Level 3: Management measured the results of this training using observations, a comparison of salesfloor outs pre- and post-training, interviews, and customer feedback following the training.
Solution:
Management reports that this training has significantly improved the employees' ability to create a positive customer experience while establishing accurate inventory practices for all employees on the sales floor.
Highlights:
Tabbed interactions
Information markers
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